General terms and conditions of sale
Last updated: 25 September 2026
These terms govern the purchase of products on unversoandaluz.es. By placing an order you confirm that you have read and accepted them. They are made available to you in accordance with Article 97 of the Real Decreto Legislativo 1/2007 (TRLGDCU, the Spanish Consumer Protection Act).
1. Identity of the seller
Un Verso Andaluz, with address at Calle Las Viñas, 3 — 21700 La Palma del Condado (Huelva), email info@unversoandaluz.es and phone +34 613 54 63 64. Full tax details are set out in the legal notice.
2. Products
The essential characteristics of each product are described on its product page. Images are for illustrative purposes only: as these are artisanal, seasonal products, slight variations in presentation, garnish or format may occur. Availability is subject to stock.
3. Prices and shipping costs
Prices are expressed in euros and include applicable VAT. Shipping costs are €5.90 for orders under €60 and free from that amount upwards. The total price, with taxes and shipping costs itemized, is shown before you confirm your order.
4. Purchase process
After selecting your products and providing your shipping details, you will be directed to BBVA's secure virtual POS payment gateway. Once payment is confirmed you will receive an email confirming your order. The contract is deemed concluded at that time. The language of contracting is Spanish.
5. Payment methods
We accept credit and debit cards and Bizum, through BBVA's virtual POS. We never store your card details at any point: they are handled directly by the payment gateway.
6. Shipping
We ship only to mainland Spain. The estimated timeframe is 1 to 2 business days for preparation plus 2 to 4 business days for delivery. These timeframes are estimates and may vary during periods of high demand.
7. Sale of alcoholic beverages
The sale and supply of alcoholic beverages to persons under 18 is prohibited (Article 26.1.a of Ley 4/1997 of Andalusia). By purchasing products containing alcohol you declare that you are of legal age. We reserve the right to request proof of age at the time of delivery and to cancel the order, with a full refund, if age cannot be verified.
8. Right of withdrawal
You have 14 calendar days from receipt of your order to withdraw from the contract without giving any reason. If the order includes several products delivered separately, the period runs from receipt of the last one.
To exercise it, notify us by email at info@unversoandaluz.es with a clear statement, or by using the withdrawal form found at the end of these terms. You are not required to use that form. We will acknowledge receipt of your request without delay.
We will refund all payments received, including standard shipping costs, without undue delay and within a maximum of 14 calendar days from the date you inform us of your decision. We may withhold the refund until we have received the products back or until you provide evidence of having returned them. The refund will be made using the same payment method used for the purchase.
You will bear the direct cost of returning the products, unless the product is defective or does not match your order.
Under Article 103 of the TRLGDCU, the right of withdrawal does not apply in two specific cases: (d) goods liable to deteriorate or expire rapidly — in our catalogue, cheeses and sliced Iberian products; and (e) sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery. Outside these two cases, withdrawal applies normally: wines, brandies, vinegars, oils, preserves, honeys and other pantry products may be returned within 14 days provided they are returned unopened and in their original packaging. Products affected by an exception state this on their product page.
9. Warranty and defective products
If you receive a product that is damaged, in poor condition or different from what you ordered, contact us within a maximum of 48 hours of delivery, attaching photographs. We will arrange a replacement or a full refund, including return shipping costs.
10. Complaints
You can send any complaint to info@unversoandaluz.es. We will respond as soon as possible. As a consumer, you may also turn to the Consumer Arbitration Boards or the consumer affairs services of your autonomous community. We are not currently party to any out-of-court dispute resolution scheme. In accordance with Regulation (EU) 524/2013, we inform you that the European Commission provides an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr/
11. Data protection
The processing of your personal data is governed by our privacy policy, which you can consult at any time. 11. Data protection.
Withdrawal form
You can copy and send this form to info@unversoandaluz.es. Its use is optional.
To the attention of Un Verso Andaluz, Calle Las Viñas, 3 — 21700 La Palma del Condado (Huelva), info@unversoandaluz.es: I hereby inform you that I withdraw from my contract of sale of the following goods: — Order number: ______________________ — Product(s): ________________________ — Order date: _________________________ — Date received: ______________________ — Consumer's name: ____________________ — Consumer's address: _________________ — Date: ________________________________ Consumer's signature (only if submitted on paper):